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Application for IT Services Now Submitted Through a Single DoorSee details!
Technology Standards for Regional Government Applications Have Been EstablishedSee details!
Application for IT Services Now Submitted Through a Single DoorSee details!
Technology Standards for Regional Government Applications Have Been EstablishedSee details!

SIMPATIK

ICT Services for Regional Agencies

One-stop application for technology information services: requirements and completion times are open to all regional government agencies.

Information Management System for Technology Information and Communication Services

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SIMPATIK
16
Services
4
Divisions
7
Stages
  • StandardisedClear requirements and service times
  • TransparentRequest status can be tracked
  • ResponsiveEvery stage has an owner and a deadline
  • AccountableEvery action leaves a record
  • IntegratedOne front door for all agencies

The Seven Stages Every Application Goes Through

Regardless of the service requested, the process is the same. The only difference is who reviews it and how long it takes.

  1. 1

    Submitting the application

    Regional agency

    Evidence: Numbered application form

  2. 2

    File checked for completeness

    Diskominfo service desk

    Evidence: File completeness notes

  3. 3

    Forwarded to the responsible division

    Head of Division

    Evidence: Disposition to the division

  4. 4

    Feasibility review

    Division technical team

    Evidence: Feasibility review

  5. 5

    Approved and signed

    Head of Division

    Evidence: Head of division approval

  6. 6

    Implemented and tested

    Division technical team

    Evidence: Work log

  7. 7

    Handed over and recorded

    Handover report + asset register

    Evidence: Handover report and asset register

Incomplete applications are not rejected: the file is returned with notes, then re-enters at the same stage without starting over.

ICT service catalogue

Telematics Division

TEL-01Passes three gates

IT Service Assistance - Website and Application Development”, “ringkasan”: “Support from planning stages, whether built internally by Diskominfo or through regional agency vendors.

Guidance from the planning stage, whether developed internally by Diskominfo or through regional agency vendors.

What to prepare

  • Business process description: phases, executors, documents transferred, and decisions made
  • Development pathway: done independently or via vendor
  • Technology compliance checklist
  • Estimated resource needs and data classification
Users
Regional government agencies within Purwakarta Regency”, “pengguna”: “Regional government agencies in Purwakarta Regency”,
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 13 working days once the file is declared completeRequests: working days 08.00–16.00 WIB · Incident support: 24 hoursRequest this service
TEL-02

Subdomain Application

Provision of an official address under the regional government domain.

What to prepare

  • Three proposed address names
  • Explanation of the application to be installed
  • Location where the application will run
  • A statement of willingness to revoke if inactive
Users
Regional government agencies within Purwakarta Regency Government
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 3 working days once the file is declared completeRequests: working days 08.00–16.00 WIB · Incident support: 24 hoursRequest this service
TEL-03

Server Space Application Request

Provisioning of space for applications to run, either shared or dedicated.

What to prepare

  • Estimated number of users and data size
  • Type of application and software requirements
  • Two technical responsible persons
  • Requested resource package: Small, Medium, or Large
Users
Regional government agencies (OPD) within Purwakarta Regency Government
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 6 working days once the file is declared completeRequests: working days 08.00–16.00 WIB · Incident support: 24 hoursRequest this service
TEL-04

Colocation Request

Hosting of regional government agency equipment on Diskominfo servers.

What to prepare

  • Device list with serial numbers
  • Power and network requirements
  • P Installation schedule
  • Name of the technician entering the server room
Users
Regional government agencies within Purwakarta Regency Government
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 10 working days once the file is declared completeRequests: working days 08.00–16.00 WIB · Incident support: 24 hoursRequest this service
TEL-05

Application for Electronic Mail Account of the Department

Creation, modification, capacity addition, and deactivation.

What to prepare

  • Employee data along with supporting decision letters
  • Suggestion of address following the pattern.first-name@<opd>.purwakartakab.go.id
  • For simultaneous requests, only one list file is sufficient
Users
Regional government agencies (OPD) in Purwakarta Regency Environment
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 2 working days once the file is declared completeRequests: working days 08.00–16.00 WIB · Incident support: 24 hoursRequest this service
TEL-06

Downstream Infrastructure Services

Connection security certificates, public network addresses, private network routes, capacity additions, and system interconnections.

What to prepare

  • Type of requested downstream services
  • Applications or systems requiring them
  • Technical reasons and estimated needs
Users
Regional government agencies (OPD) within Purwakarta Regency Government
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 5 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
TEL-07

Request Release to Service Server

Installation of a new application version to the service server by the Diskominfo team.

What to prepare

  • Version number and summary of changes
  • Testing results and data structure changes
  • Cancellation plan in case of failure
  • Valid certification letter number
Users
Regional government agencies (OPD) within Purwakarta Regency Government
Service owner
Telecommunications and Informatics Division
Channel
ICT Services Portal (one-stop)
Estimated 2 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service

Security and Cryptography Division

KAM-01

Security Application Test Request

Vulnerability check before an application is opened to the public and periodic testing afterwards.

What to prepare

  • Objects being tested and test types
  • Testing environment and schedule
  • Test permission letter and backup statement
  • Emergency contact during testing
Users
Regional government agencies (OPD) within Purwakarta Regency Government
Service owner
Diskominfo Purwakarta Regency
Channel
ICT Services Portal (one-stop)
Estimated 10 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
KAM-02

Application for Electronic Certificate

Issuance of certified electronic signature for signing document officials.

What to prepare

  • Data of the signing official along with a decision letter
  • Type of documents to be signed
  • A declaration of use statement
Users
Regional government agencies (OPD) in Purwakarta Regency
Service owner
Diskominfo Purwakarta Regency
Channel
ICT Services Portal (one-stop)
Estimated 6 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
KAM-03

Security Incident Reporting

Handling of websites modified by third parties, compromised accounts, and other security incidents.

What to prepare

  • Disturbed system and start time of the disruption
  • Symptoms and impact on services
  • Actions already taken
Users
Regional government agencies (OPD) in Purwakarta Regency
Service owner
Diskominfo Purwakarta Regency
Channel
ICT Services Portal (one-stop)
Estimated 1 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service

Statistics Division

STA-01

Sectoral Data Request

Provision of area-managed data for planning and reporting purposes.

What to prepare

  • Data type, period, and level of detail
  • Purpose of use of the data
  • Requested output format
Users
Regional government agencies (OPD) within the Purwakarta Regency Government
Service owner
Statistics and Cryptography Division
Channel
ICT Services Portal (one-stop)
Estimated 6 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
STA-02

Statistics Recommendation

Assessment of survey plans to be carried out by regional government agencies.

What to prepare

  • Questionnaire to be used
  • Methodology and sample size
  • Survey execution schedule
Users
Regional government agencies within Purwakarta Regency Government
Service owner
Statistics and Cryptography Division
Channel
ICT Services Portal (one-stop)
Estimated 7 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
STA-03

Publications and Data Access

Display of data on the regional data portal and provision of access for other systems.

What to prepare

  • Data along with source details, units, and period
  • Validation setting
  • Data classification: open or restricted
Users
Regional government agencies within Purwakarta Regency Government
Service owner
Statistics and Cryptography Division
Channel
ICT Services Portal (one-stop)
Estimated 6 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service

Public Information and Communication Division

IKP-01

Media Coverage and Documentation Request

Coverage of activities, photo and video documentation, and press release drafting.

What to prepare

  • Activity name, time, and location
  • Attending officials
  • Documentation needs and dissemination channels
Users
Regional government agencies (OPD) in Purwakarta Regency
Service owner
Public Information and Communication Division
Channel
ICT Services Portal (one-stop)
Estimated 5 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
IKP-02

Request for Content Creation

Design of publications, social media materials, and broadcasting on regional-owned media.

What to prepare

  • The material and message to be conveyed
  • Channels of dissemination and deadlines
  • Supporting files
Users
Regional government agencies within Purwakarta Regency Government
Service owner
Public Information and Communication Division
Channel
ICT Services Portal (one-stop)
Estimated 8 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service
IKP-03

Request for Official Social Media Account

Creation and supervision of official accounts of regional government agencies.

What to prepare

  • Requested channel and proposed account name
  • Name of the account manager along with a designation letter
  • Content plan and posting schedule
Users
Regional government agencies in Purwakarta Regency
Service owner
Public Information and Communication Division
Channel
ICT Services Portal (one-stop)
Estimated 6 working days once the file is declared completeWorking days, 08.00–16.00 WIBRequest this service

Submit an application

Regional agency officers sign in to the portal to submit applications and track their progress themselves.

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